You have 14 days from the date of delivery to return the product you have purchased. You will be responsible for the return shipping costs unless the return is due to a defect or an error on our part.

Condition of Returned Products:
Products must be returned in their original condition and packaging, with all accessories and in the state, they were received. The items should not be damaged, altered, or used.

Return Process:

  1. Contact Us: To initiate a return, please contact our customer service team via email at
  2. Package Your Return: Include all original packaging and materials, including the product, accessories, and any promotional items.
  3. Label and Ship: Label your package and send it to the address provided by our customer service team. 

Please note: We recommend using a secure and reliable shipping method such as tracked and signed delivery or special delivery to ensure the parcel arrives safely. We are not responsible for lost or missing parcels; in such cases, please contact the courier directly.

Once we receive and inspect the returned item(s), we will process your refund within 7 business days. Refunds will be issued to the original method of payment. Shipping costs are non-refundable, except in cases where the return is due to a defect or error on our part.

If you would like to exchange an item, please follow the same procedure for returns. To exchange an item, it must be for the same style in a different size or colour. If you wish to receive a different style, please return the original item(s) and place a separate order online. Exchanges are subject to inspection upon receipt and depend on stock availability. Strictly one exchange per item, free of charge for UK orders.

Non-returnable items:
Please note that certain items might be exempt from returns, including clearance items, customised products, and perishable goods. These will be clearly marked as non-returnable on our website and at the point of purchase.

If you have any questions regarding your return, please contact us, and we will be happy to assist you.

Changes to Return Policy:
We reserves the right to update or modify this return policy at any time without prior notice.